contact – The Bank Heist

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Terms

1. These terms and conditions contain important information about attending our events and the use of our website and other digital platforms. Please read them carefully before buying tickets to our events or joining our website.

2. By purchasing tickets, this signifies that you agree to be legally bound by all of the following terms and conditions.

3. Although we will make a reasonable effort to notify you of any changes to our terms and conditions (by email or notice on the website/social media platforms) it is your responsibility to check this document from time to time to ensure you are up to date.

4. By using or browsing our website, social media platforms or attending any of our events you agree to follow and adhere to the following terms and conditions.

5. By purchasing tickets you warrant that:

You are entering a legally binding contract.
You are at least 16 years of age.

6. It is your responsibility:

To check all personal details are correct when purchasing your tickets.
To check you are purchasing tickets for the correct date and/or venue. Tickets will not be refunded or compensated if this is incorrect.
To arrive at the event on time as stated on the ticket. Although we will make efforts to accommodate late comers, entry is not guaranteed and you will not be refunded.
To comply with all venue regulations when attending the event.
We are unable to offer refunds or ticket transfers if you cannot attend an event. Refunds will only be issued if we cancel an event that you have purchased a ticket for.

7. To provide proof of your age and identity upon arrival at the event. You must be able to show either a valid UK driving licence, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.

8. The venue reserve the right to refuse admission or remove you from the premises if you:

Compromise the safety or yourself or others.
Are affecting the enjoyment of others.
Are affecting the running of the event. For example, if you are acting aggressively or appear to be under the influence of alcohol and/or drugs.

9. Whilst we have no specific dress code for our events, you may be refused access if you arrive wearing leisure wear; such as tracksuit bottoms and football tops.

10. Intellectual property: You agree by attending our events you are doing so on a non-commercial basis and will not replicate or copy our format, slogans or characters. You also agree not to use or copy any of our artwork, photos, videos, text, graphics, designs, structures and all other intellectual property relating to our digital assets. Any photos or film footage is not to be used for commercial purposes

Should any of the above occur, you will not be entitled to a refund or compensation.

12. Please note our show includes flashing lights, loud music, references to crime and explicit language.

13. In the event that you are selected to take part in any onstage activity as part of the show, please be aware that this is done so at your own risk.

14. Epilepsy Warning:
A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in our shows. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” during the show due to our lighting and production.

These seizures may have a variety of symptoms, including light-headedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.

Immediately consult someone from our team if you experience any of these symptoms.

15. We endeavour to provide access to our website using our reasonable skill and care, however we cannot guarantee that this will be continuous and uninterrupted.

16. We are not responsible for you failing to secure tickets.

17. You warrant that the tickets are purchased for personal use only. You may gift your tickets to friends and family without making any commercial gains. You may not use your tickets for any commercial or business activity unless provided with written authorisation from the company. You may not resell your tickets at a premium in order to make personal profit. Any attempt to do so will result in these tickets being cancelled without refund or compensation.

18. We cannot guarantee that any of our additional services will be available and we will not refund or compensate your tickets if this is the case.

19.Discount and Coupon codes must be used at the time of check out when purchasing your tickets. Once tickets are purchased, these cannot be claimed retrospectively.

20. We are only able to offer refunds in the case of a cancelled event by us. If an event is cancelled by us you must allow up to 30days from the day you are notified that the event has been cancelled in order to receive a full refund. Events that are cancelled due to COVID-19, other pandemics, natural disasters or war will not be refunded. NOTE: Refunds include the face value of the ticket, we will not refund the ticket fee as this is taken by a third party payment provider and is not taken from us.

21. COVID 19 & Other Pandemics;

For any postponed events, credit for the same value of your booking will be emailed to you within 30 days of the postponement. Affected ticket holders will be given advanced access to future events for any UK location. Credit notes can be used to purchase tickets to any THE BANK HEIST show on a date of your choosing with 24 months of indoor shows restarting.

22. Credit is non-transferable and cannot be exchanged for cash or drinks vouchers at your chosen show.

23. By purchasing a ticket and/or entering our events you agree to be recorded by us or agreed third parties to be used for our own promotional/marketing materials or by approved third parties.

24. In some venues where CCTV is in operation images are also used for the purposes of safety and security.

25. By purchasing tickets and entering our events you agree that you understand the cost breakdown of the ticket you are entering with.

25. The event ticket cost is for the entertainment and performances that take place on the night as well as other costs such as food and venue hire.

26. We only reserve seats for group bookings. (1 Group Ticket will allow upto 6 or 12 guests, seated together). We do not take reservations for tickets sold separately. Our seats are there to be claimed on a first come first served basis. If you are coming as part of a large group or you would like to sit at the front, we suggest arriving at the venue 10 minutes prior to the doors opening time. We will always try our best to accommodate your group. We reserve the right to find you alternative seats to those originally chosen by you. You may not sit in a seat or section that has not been allocated to you by us.

Note

All of our venues operate a Challenge 25 policy during the operation of our events and if you are fortunate to look under 25 years of age please be aware that you could be asked for proof of age before being permitted access to our event.

Ts & Cs Note

Terms and conditions last updated on Monday 1st July 2024

Privacy Policy

Part A - Your acknowledgement of this Privacy Policy

1. We have written this Privacy Policy to help you understand how THE BANK HEIST may collect and use your personal information, and to inform you about the choices you can make about your personal information. This Privacy Policy contains important information about how we handle the information we collect from you - please read it carefully. If you are reading this Privacy Policy online, please print or save a copy for your records.

2. By accessing, using or registering on the website or THE BANK HEIST's Social Media platforms you acknowledge that you have read this Privacy Policy.

Amendments to this Privacy Policy
3. THE BANK HEIST reserves the right to add to or amend this Privacy Policy from time to time. Amendments will take effect when posted on the website and THE BANK HEIST's social media platforms. Please check the website or THE BANK HEIST's social media "Privacy & Legal" section regularly for changes. If you access, use or register on the website or THE BANK HEIST's social media platforms or purchase tickets after any amendment to this Privacy Policy, you acknowledge that you have read the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.

Part B - Information we may collect from you

4. THE BANK HEIST may collect and process information about you as set out in this Part B.

Making a purchase THE BANK HEIST
5. If you make a purchase via the website THE BANK HEIST will collect the information we need to fulfil your order and notify you of the status of your order.

Registering your details with THE BANK HEIST
6. If you want to purchase a ticket for THE BANK HEIST and you are 16 or over, we will ask you for some personal information.

7. In each case, the process will set out the minimum information you need to provide (in the form of mandatory fields) and you may provide us with other information if you chose.

Competitions / Surveys / Correspondence
8. THE BANK HEIST may obtain information from you when you enter a competition or promotion on the website and THE BANK HEIST's social media platforms.

Sensitive personal information
9. Please note that THE BANK HEIST may collect sensitive personal information from you in the course of providing goods and/or services to you (in particular, information as to whether you have a disability).

Using our services/marketing messages from THE BANK HEIST
10. THE BANK HEIST may collect information about your use of our services (including your purchases from us, and your use of the website, THE BANK HEIST social media platforms). We may also collect information about marketing messages we send to you and how you respond to them.

PART C - Cookies/ Web Beacons/ Third Party Links

Introduction
11. THE BANK HEIST uses information collected using cookies and web beacons to help us analyse, develop, manage and market our goods and services, and our communications to you.

12. A "cookie" is a small piece of information placed on your device's hard drive via your web browser. "Session cookies" are temporary cookies which remain on the cookie file of your browser until you leave a website. "Persistent cookies" remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie). The "help" button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser tell you when you receive a new cookie, and how to disable cookies. More information about cookies is available at www.aboutcookies.org.

13. A web beacon is a tiny transparent graphic image, often no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail and used to collect information, often in conjunction with a cookie.

THE BANK HEIST cookies
14. THE BANK HEIST uses session cookies on the website and THE BANK HEIST's social media platforms to enhance our visitors' experience of the website, THE BANK HEIST's social media, and to provide certain facilities on the website and THE BANK HEISTs social media. For example, session cookies allow you to carry information across pages of the website and THE BANK HEIST's social media when booking a ticket, and avoid you having to re-enter information. We use session cookies to collect information about your device including its IP address (a unique identifier of your device), operating system and browser type. This helps us ensure that content from the website and THE BANK HEIST's social media is presented in the most effective manner for you and your device. We also collect information about browsing actions and patterns.

15. We may ask you whether you wish us to provide certain facilities which require the use of a persistent cookie. For example, if you want us to recognise your device and pre-fill some of your details to save you time, we use a persistent cookie to do this.

16. If you choose to disable THE BANK HEIST cookies you will still be able to view the website or THE BANK HEIST's social media platforms, but you may not benefit from all the website and THE BANK HEIST's social media features on your visits.

Third party cookies
17. Most advertisements on the website and THE BANK HEIST's social media are THE BANK HEIST's advertisements. However we may feature external advertiser campaigns from time to time. Please note that if you view or click on these, your device may receive a third party cookie (e.g. so that the advertiser can measure the performance of their advertisements on the website and THE BANK HEIST's social media).

18. THE BANK HEIST may ask or allow third parties to collect statistical data about the website and THE BANK HEIST's social media (e.g. for evaluating usage of the website and THE BANK HEIST social media, compiling reports on website activity and providing other services relating to website activity and internet usage), and this may involve the use of a third party cookie. THE BANK HEIST does not control these third party cookies.

19. You can disable third party cookies if you wish. However, you should read the cookie policy of the relevant third party, in particular, to find out how to do this.

THE BANK HEIST Social Media
20. If you are using THE BANK HEIST's social media platforms, please remember that THE BANK HEIST's social media platforms are provided via social media sites which have their own functionality, terms and privacy policies. You should be aware that these functions are part of the social media site, and are subject to the social media site's terms and privacy policy. Please ensure you have read these carefully and have checked your personal settings to ensure you are happy with how your information will be used by the social media site. THE BANK HEIST's Social Media may make use of these functions but THE BANK HEIST does not control them and is not responsible for them.

21. THE BANK HEIST's social media platforms may allow you to see your friend's details and contact them. An example of this would be our Event Planner within Facebook. Where this is the case, this function is provided by the social media site provider and not THE BANK HEIST. THE BANK HEIST does not hold your friend's details and any messages you send to friends via THE BANK HEIST's social media use the relevant social media's functionality and are not sent from THE BANK HEIST.

PART D - Use Made Of The Information We Collect From You

Making a purchase THE BANK HEIST
22. If you make a purchase, THE BANK HEIST will use your information to fulfil your order and notify you of the status of your order, which will usually include sending you a booking or purchase confirmation email.

23. Where you make a purchase by credit/debit card via the website we will use the purchase information you submit to process your credit/debit card transaction on THE BANK HEIST's behalf.

23. THE BANK HEIST may use your information to send you details about special promotions or offers including new campaigns and announcements you might be interested in, such as international events and new launches. We might also tell you about new features or products.

23. THE BANK HEIST may contact you for feedback from an event you've recently attended so that we can evaluate the success of our business and use the collected information to improve the performance of future events.

PART E - How We May Share Information With Third Parties

24. We reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to enforce our terms and conditions or other legal rights, to protect the security of the website.

25. From time to time we may share statistical information about customers with third parties such as advertisers, business partners and sponsors, to help us and them analyse, develop, manage and market our goods and services. This information will be shared in a way that ensures that your identity is not revealed.

PART F – Other

Security
26. The nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, and any transmission is at your own risk. We follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of your personal information to try to prevent unauthorised access or loss. We store information you provide to us on secure servers, and payment transactions are encrypted using SSL technology. We take appropriate measures to ensure that information disclosed to us is kept accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Transfer of data outside the European Economic Area
27. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, amongst other things, fulfilment of your order, provision of support or administration services, analysis of statistical data, or other functions as set out in this Privacy Policy. By submitting your information you agree to this transfer, storing or processing. We will take all steps necessary to ensure your personal data is treated securely and in accordance with this Privacy Policy.

User names and passwords
28. If you choose or are provided with, a user name, user identification code, password, security question & answer, verification number or any other piece of security information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. If you become aware of any unauthorised use of your security information you must inform us immediately. We have the right to disable any account and/or registration with us at any time, if in our opinion you have failed to comply with your obligation to keep your security information secure.

Updating and accessing your personal information/Contacting us
29. If you want to modify, update or change your personal information or marketing message preferences, please contact us via the contact page on our website and we will update or modify your personal information accordingly.

30. You have a right upon written request and payment of a fee in accordance with our standard fee rate, to have a copy of the personal information we hold about you.

31. You can contact us with any queries or requests concerning your personal information and/or this Privacy Policy by using the contact details shown on the website "Contact Us" page . Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.