Should there ever be an occasion where you need to complain, we will sort this out as quickly and fairly as possible.
Please complete the form by clicking the link below.
Or you can write to us at Uinsure Customer Services, PO Box 1189, Doncaster, DN1 9RP (please include your policy number and claim number if appropriate) or call us on 0330 912 8852.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
You can write to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone 0800 023 4567 or visit www.financial-ombudsman.org.uk/consumers/how-to-complain
If your complaint is about the way your policy was sold to you, please contact your financial adviser to report your complaint.
We want to make claims as easy as possible. Our claims lines are available 24 hours a day and every day of the year. Our highly trained Claims Specialists assist you from start to finish, providing you with clear communication and reassurance, as well as practical help.
You can submit a claim by visiting our dedicated claims page, or giving us a call on 0344 844 3844.
If you need to make a claim, please refer to your policy or contact the claims team. There are a few things which will help:
- Your policy number.
- The date of the incident.
- The cause of the loss or damage.
- Details of the loss or damage together with the value of the item if known.
- Police details where applicable.
- Pictures and videos if possible.
It’s important you get in touch before you undertake any repairs or clean up, unless this is essential for protecting the building or your possessions.
For your continued protection and to ensure that you are fully insured at all times, your home insurance policy will automatically renew each year, unless you have specifically opted out.
To opt out, complete the opt out form or email optout@uinsure.co.uk a minimum of 30 days before your renewal date.
Unlike most other insurers, Uinsure does not charge a fee for amending your policy.
To make a change, simply call us on 0344 844 3844 or email policyholders@uinsure.co.uk.
To cancel your policy, fill out our cancellation form, give us a call on 0344 844 3844 or email policyholders@uinsure.co.uk.
We’ll give you a full refund if you cancel within 14 days of your policy starting, or when you received your policy documents, whichever is later.
You can cancel at any other time and providing no claims have been made, and nothing has happened that could lead to a claim, you will be entitled to a partial refund of any premium based on the remaining time left on your policy.
If you’d like to cancel your policy, please call the Uinsure Specialist Insurance team on 0344 801 2199 and they will be happy to assist.
We do not charge a cancellation fee, and any administration fees are not refundable.
