Should there ever be an occasion where you need to complain, we will sort this out as quickly and fairly as possible.
Please complete the form by clicking the link below.
Or you can write to us at Uinsure Customer Services, PO Box 1189, Doncaster, DN1 9RP (please include your policy number and claim number if appropriate) or call us on 0330 912 8852.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
You can write to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone 0800 023 4567 or visit www.financial-ombudsman.org.uk/consumers/how-to-complain
If your complaint is about the way your policy was sold to you, please contact your financial adviser to report your complaint.
Home emergency is an optional extra cover which you can add to your policy for an additional cost. It provides 24/7 home emergency assistance to cover the cost of:
- repairs, parts and call out charges for loss of heating
- failure of all electricity
- removal of vermin
- securing your home.
If you have a flood or a fire this is different and you should call us on our emergency number.
Home emergency cover is provided by our partner ARC Legal Group. Contact them to make a claim 24/7 on 0330 912 9961.
Family legal protection is an optional extra that provides cover up to £150,000 per claim and gives you access to legal expertise covering a range of situations.
Examples include:
- tax
- employment
- residential disputes
- personal injury claims
- consumer protection issues.
Family Legal Protection cover is provided by our partners, ARC Legal Group. You can contact them on 0330 165 9057.
Your home is by far the most valuable possession you own. Within it is all your personal belongings and the place you feel safe.
However, despite the best protection in place, there is always a risk of fire, theft, damage and natural disasters that can strike unexpectedly. To protect your home against this you will need home insurance. This is an investment to protect your home and belongings in case disaster struck.
Without insurance it is unlikely that you’d be able to afford to repair any damage that should occur which is why it is so important.
Home insurance isn’t a legal requirement, however most mortgage lenders will require buildings insurance to be in place before exchanging contracts.
