Customer Support
If you don’t have professional help regarding your insurance, our experts are trained and regulated to check that your policy is always right for you. If it isn’t, they can make recommendations on changes. Or please refer to your broker for continued support.
How to reach us
Most of our customers buy digitally or speak to us over the phone. If you prefer, you can get in touch with us via email, post or drop us a message on social media.
For customers who require braille or large print documents
We can send all of our insurance documents and communications in braille or large print. Let us know if you would like your documents sending in this way.
Text to talk
For customers who have difficulties with hearing or speech we can make and receive calls using Text to Talk services or Relay UK.
Offering advice
If you don’t have professional help regarding your insurance, our experts are trained and regulated to check that your policy is always right for you. If it isn’t, they can make recommendations on changes.
If you’re in financial difficulty
If you’re worrying about your finances and are struggling to keep up with payments we have a network of connections through the Financial Conduct Authority (FCA) and Citizens Advice who can offer support.
Money Advice
Money Helper
Step Change
Nominate someone to speak for you
If you’d prefer to have a family member or friend speak to us about your policy then we’re more than happy for that to happen. Just send an email to enquiries@uinsure.co.uk with the person’s name, date of birth and their relationship to you or let us know over the phone. We’ll then keep a record so your nominated person can always speak to us moving forwards.
Resources hub
For further information regarding our policies including a full list of inclusions and exclusions, visit the resources hub to find key policy documents all in one place.